Privacy Policy

Last Updated: January 2026

Our Privacy Commitments

1. Information We Collect

Personal Identification Information

When you register an account with jate9, we collect the following personal identification details to verify your identity and comply with our internal KYC and anti-fraud obligations:

• Full legal name as it appears on your national ID or passport
• Date of birth (to confirm you are 21 years or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, or other)
• Email address and mobile phone number
• Government-issued photo ID (national ID card, passport, or driving licence)

Technical and Usage Data

We also collect technical data automatically when you access jate9, including:

• IP address and approximate geographic location
• Browser type, device model, and operating system
• Session timestamps, pages visited, and features used
• Deposit, withdrawal, and betting activity logs

2. How We Use Your Information

jate9 processes your data only for lawful, specified, and legitimate purposes. We use the information we collect to:

• Create and maintain your jate9 account, and authenticate your login sessions
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Verify your identity under our KYC procedures and detect fraudulent or suspicious activity
• Send transactional notifications, account alerts, and customer support responses
• Improve our cricket betting, slots, live casino, and crash game services through anonymised analytics
• Comply with applicable legal obligations, dispute resolution procedures, and regulatory requirements

3. KYC and Identity Verification

jate9 operates a strict Know Your Customer (KYC) process to protect both our platform and our players. Before you can make a withdrawal or access higher deposit limits, you may be asked to submit one or more of the following documents: a national ID card, passport, utility bill, or bank statement dated within the past 90 days. All KYC documents are reviewed by our internal compliance team and are stored in encrypted, access-controlled storage.

We may use automated tools alongside manual review to validate document authenticity. If a document fails verification, our support team will contact you directly at your registered email address. KYC data is never used for marketing purposes and is not shared outside the compliance workflow except where legally required.

4. Payment Data and Financial Information

When you make a deposit or request a withdrawal, jate9 collects transaction-level data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in BDT, timestamps, and reference numbers. This data is necessary to process your funds accurately and to maintain auditable transaction records.

jate9 does not store full card numbers, CVV codes, or mobile banking PINs. Payment processing for card transactions is handled via PCI-DSS compliant processors. For mobile wallet transactions (bKash, Nagad, Rocket, Upay), only the transaction confirmation reference is retained — the wallet credentials themselves are never stored on our servers.

5. Cookies and Tracking Technologies

jate9 uses cookies and similar tracking technologies to deliver a seamless gaming experience and to understand how players interact with our platform. The categories of cookies we deploy include:

• Essential cookies — required for login sessions, security tokens, and core platform functionality
• Analytics cookies — anonymised data to help us understand page performance and user journeys across cricket, slots, and casino sections
• Preference cookies — language setting, odds format, and other personalisation choices you have made

You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect the functionality of your account. We do not use third-party advertising cookies or cross-site tracking pixels.

6. Sharing Your Information

jate9 does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your data with carefully selected service providers and partners in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateways) — solely to complete your transactions
• Identity verification and KYC service providers — to validate documents you submit during account verification
• IT infrastructure and cloud hosting providers — who process data on our behalf under strict data processing agreements
• Regulators, law enforcement, or courts — where we are legally compelled to disclose data by applicable law or court order

All third-party service providers that handle personal data on our behalf are required to comply with data protection standards equivalent to those described in this policy and are contractually prohibited from using your data for their own purposes.

7. Data Retention

jate9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. In practice, account data and transaction records are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements. KYC documents are retained for the same period.

Where data is no longer required, we apply secure deletion or anonymisation procedures to ensure it cannot be recovered or attributed to any individual. You may request early deletion of your data subject to our legal retention obligations by contacting our support team.

8. Your Rights Over Your Personal Data

As a jate9 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verifiable requests within 30 days:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct any inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer needed for its original purpose
• Right to object — object to processing of your data for direct marketing purposes
• Right to data portability — receive your personal data in a structured, machine-readable format

Please note that certain rights may be limited where we have an overriding legitimate interest or legal obligation to retain specific data — for example, transaction records required for financial audit purposes. We will always explain any such limitations clearly when we respond to your request.

9. Security Measures

jate9 employs a multi-layered security architecture to protect your personal and financial data. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Our servers are hosted in secure, ISO-certified data centres with physical access controls, continuous monitoring, and regular third-party security audits.

Access to your personal data within our organisation is strictly role-based. Only team members with a verified operational need — such as compliance officers, payment analysts, and customer support agents — are permitted to view account-level data. All internal access is logged and subject to regular review. We conduct periodic vulnerability assessments and penetration tests to identify and address potential weaknesses before they can be exploited.

10. Third-Party Links

jate9 does not include external links to third-party websites. However, if you independently navigate to other websites after leaving jate9, please be aware that we have no control over, and are not responsible for, the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

11. Children's Privacy

jate9 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. If we discover that personal data has been submitted by an individual under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please notify us at [email protected] without delay.

12. Changes to This Privacy Policy

jate9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable laws. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via their registered email address.

Your continued use of jate9 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jate9 handles your personal data, our dedicated data support team is ready to assist you. We are committed to resolving all privacy-related queries promptly and professionally.

Email us at: [email protected]

Our support team operates 24/7 and aims to respond to all privacy-related requests within 3 business days. For urgent account security concerns, please indicate 'Urgent' in your email subject line and our team will prioritise your request accordingly.